Sheila is a wonderful, outgoing and fun person and very straightforward. This is important: I can’t imagine mediating with someone I disliked. Sheila’s way of dealing with conflict between two parties is highly effective. She is incredibly balanced in her approach and yet is never afraid of bluntly making her feelings known if she feels that either party is being unreasonable or unrealistic. However, she has a sensitivity that keeps the balance finely so that neither party feels got at for more than a few minutes.